Privacy policy

Last updated: June 30, 2026

myLevantiQ operates this store and website, including all information, content, features, tools, products, and services, in order to provide you, the customer, with a suitable shopping experience (the "Services"). myLevantiQ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise engage in transactions through the Services or communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another individual or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or anonymized so that it cannot identify you or be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

• Contact information, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including credit card numbers, debit card numbers, financial account numbers, card payment details, financial account details, transaction details, payment method, payment confirmation, and other payment information.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or remove, as well as your past transactions.
• Communications with us, including any information you include in your communications with us, such as when you contact customer support.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information about your interactions with the Services and how and when you browse or use the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information;
• Automatically through the Services, including through your device when you use our products or services or visit our websites, and through cookies and similar technologies;
• From our service providers, including when we engage them to implement specific technologies and when they collect or process your personal information on our behalf;
• From our partners or third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, personalizing, and improving the Services. We use your personal information to provide the Services and perform our contract with you; process your payments; fulfill your orders; remember your preferences and items of interest; send account notifications; process purchases, returns, exchanges, or other transactions; create, maintain, and manage your account; arrange shipping; facilitate returns and exchanges; enable you to post reviews; and provide a personalized shopping experience, such as product recommendations based on your purchases. This may include using your personal information to personalize and improve the Services.
• Marketing and advertising. We use your personal information for marketing and advertising purposes, including sending marketing, promotional, and advertising communications via email, text message, or postal mail, and displaying online advertisements for products and services within our Services or on other websites based on items you have previously purchased, added to your cart, or other activities within the Services.
• Security and fraud prevention. We use your personal information to authenticate your account; provide a secure shopping and payment experience; detect, investigate, or take action against fraudulent, illegal, unsafe, or harmful activities; and protect public safety and our Services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials secure. We recommend that you do not share your username, password, or other login credentials with anyone.
• Communicating with you. We use your personal information to provide customer support, respond to your inquiries, deliver effective services, and maintain our business relationship with you.
• Legal purposes. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from public authorities or government agencies; investigate or participate in legal proceedings; enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

• With Shopify, vendors, and other third parties that perform services on our behalf (such as IT management, payment processing, data analytics, customer support, storage, fulfillment, and shipping).
• With business and marketing partners to provide you with services and marketing advertisements. For example, we use Shopify to deliver personalized advertising with third-party services based on your online activity across merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to request that we do not share your information for personalized advertising based on your activity across merchants and websites. You can exercise this right here.
• When you request or authorize us to disclose certain information to third parties, such as for shipping your products or when using social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy; to comply with legal obligations (including responding to subpoenas, search warrants, or similar requests); to enforce our Terms of Service or policies; or to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own. Additionally, to help us protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate information collected through your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected through your interactions with our store, other merchants, and Shopify itself. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests you make regarding your rights over such processing. For more information about how Shopify uses your personal information and your rights, please review the Shopify Consumer Privacy Policy. Depending on where you live, you may also exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy, security, accuracy, reliability, or completeness of information on such sites. Information you choose to share in public or semi-public areas, including on third-party social media platforms, may also be viewed by other users without restriction. The inclusion of such links does not imply our endorsement of the content or operators of those platforms, except as expressly stated within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under the age of 16.

Security and Data Retention

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Additionally, information you send to us may not be secure while in transit. We recommend using secure channels when communicating sensitive or confidential information.

How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have one or more of the following rights regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances, and we may decline your request where permitted by law.

• Right of access. You may have the right to request access to the personal information we hold about you.
• Right to deletion. You may have the right to request that we delete the personal information we hold about you.
• Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of your personal information and request that we transfer it to a third party in certain circumstances.
• Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may have the right to opt out of the "sale" or "sharing" of your personal information or its processing for targeted advertising purposes. You may exercise this right here. If you visit our website with Global Privacy Control enabled, we will automatically treat this as an opt-out request for the browser and device you are using. If we can associate that device with a Shopify account, we will also apply the request to that account. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not recognize other "Do Not Track" signals.
• Managing communication preferences. We may send you promotional emails, and you can unsubscribe at any time using the unsubscribe link included in our emails. Even if you opt out, we may still send non-promotional communications relating to your account or orders.

You may exercise any of these rights where indicated in the Services or by contacting us using the contact details below. For more information about how Shopify uses your personal information and your rights, including information processed directly by Shopify, please visit https://privacy.shopify.com/en.

You will not be discriminated against for exercising these rights. Before processing your request, we may need to verify your identity as permitted by applicable law. You may also designate an authorized agent to submit requests on your behalf. Before accepting such requests, we will require proof of authorization and may ask you to verify your identity directly. We will respond within the timeframes required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you reside.

If your personal information is transferred outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent mechanisms approved by the UK authorities, unless the transfer is made to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, update the "Last updated" date, and provide any notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us via WhatsApp at +393445104907, email us at info@levantiq.shop, or write to myLevantiQ, 600 N Broad Street, Suite 5 #248, Middletown, DE 19709, United States. For the purposes of applicable data protection laws, we are the data controller of your personal information.